Where are you located?

We are located in Richards Bay, KwaZulu Natal, South Africa, about 200km from Durban. We are in an area along the coast known as the Elephant coast.

How long does delivery take?

We send all hides out airfreight using privately owned couriers or the post office, depending on your delivery choice. Delivery can take 2- 4 weeks as we do have to apply for a permit and this does take a bit of time. We can send out via a courier of your choice and can obtain a quote for you should you want to go with this option. We do also use the post office for some deliveries.

Where do you obtain your Zebra hides from?

We obtain our hides from various suppliers and game farms. We buy directly from government approved legal culling practices as well as legal hunting farms and game reserves. All hides have been approved by government authorities which carefully monitors these practices.

What documents do you supply with your Zebra hides?

Each country has it own requirements so we will check on what is needed for your country. Generally for most countries what we send is a conservation document which shows the Zebra hide and scientific name, we send a KZN Wildlife permit that shows that the hide can be exported out of South Africa and is legal and then a tanning certificate to show that the hide is treated to international standards and is disease free .

What payment options do you offer?

We offer our customers two payment solutions:

• 1. Off-line Payment to our bank account in South Africa. For security reasons we don't ship before the remittance reached our bank account. Should you opt to pay via our bank please E-mail us and we will send you the relevant banking information so we can process your order.
• 2. Pay by Credit Card or PayPal on our website . www.paypal.com, Inc. is an authorized credit card processor for our main website www.africancraftsmarket.com (which the payment will go through) and they deal with all our credit card /PayPal orders on our website. This option is the easiest and quickest and your credit card information is 100% safe on our website.

We accept the following card payments

• Visa
• MasterCard
• Discover
• American Express
• Diners
• JCB PIN debit cards with the Visa or MasterCard logo
• Debit cards with the Visa or MasterCard logo
• PayPal NB:

NB:

We do not accept checks/cheques or money orders due to fraud issues and payment can only be made with the 2 options above.

There are two very important statements about your orders that we would like to make.

• 1. Any information about you as a customer of zebrahides.com will be used ONLY for the purpose of the order, e.g. shipping, handling, delivery etc. None of the data issued will be used for any other purpose by zebrahides.com or any other third party without the prior permission of zebrahides.com.
• 2. All data regarding your credit card ARE NOT known by zebrahides.com. Your credit card information is not held or stored by us and is kept by the auditing bank only for processing of your order.. When your payment transaction is successful PayPal informs zebrahide.com to further process and dispatch the order.

What is your return policy?

Refund Policy/Unwanted Item:

Should you receive a Zebra hide and decide that you are not wanting to keep the item ordered, you may return the parcel back to us for a refund. You may return your original order for a refund within 7 days of receiving your parcel (You need to ship the parcel back to us within 1 week of receiving your parcel). Refund will be of the item purchase price, excluding shipping, and the cost of shipping the item back to us is of your own expense.

Returned items can be sent back to

Richard Stead
PO Box 10123
Meerensee
3901
KwaZulu Natal
South Africa

An old Zebra hide from 1975 still being used in a house today